Dollar Store fiasco update

Yesterday after I wrote the post on getting burned at the new Dollar Tree store I still had a window open with the Dollar Tree website that I got some pictures from and I saw they had a “contact us” page. I figured I would go ahead and tell them what happened since there was no contact telephone number on the reciept. The contact form only had a few options to choose as the subject, nothing like a general or complaint option, so the closest thing was “new store inquiry”. So I wrote:

I was just at your new store #4497 3509 ne 163rd street north miami beach, fl 33160 and I purchased 10 items. Only problem is when I got back home I only had 9 items. The receipt listed the phone number as (000)000-0000 so I could not call to find out if this had been left behind at the check out register or what. My receipt number is 000860 4497 04 00040 76946, 3/07/11 13:00 I am missing the “horseradish sauce”.

I do not plan on going back to that store for a few days and even tho missing a $1 item isn’t the end of the world, I really would like the item I paid for.

This morning I received and email back

Dollar Tree does not offer franchising opportunities. All of our stores are operated from our corporate headquarters in Chesapeake, VA.

Kimberly D. Peoples
Leasing Coordinator
Real Estate

Now I can understand the mixup with the websites contact form subject not being totally on topic, but this response was ridiculous. I immediately replied to to “Kimberly’s” email:

Re: What a joke! You didn’t even read my email — Re: New Location Inquires.

Maybe you should update your website contact subjects!

…and she replied

Greetings,

I apologize. The store phone number is 305.949.0552

So I called the number and verified it was the correct store and asked to speak to a manager. The guy that answered was Jose, the manager. I explained what happened and that the receipt had their phone number listed as (000)000-0000 and he said he was not aware of that. He said to stop back at the store and ask for him and things would get straightened out. I let him know that It might be a few days before I returned and he said just let someone there know that I talked to him.

So it looks like I might get my $1 jar of horsey sauce after all, YAY!